Coded Words and Phrases (Acronyms)
Interagency wildland fire and incident related acronyms, coded words and phrases.
Investment Inventory
List of all interagency applications used in response or support of wildland fire and other incidents.
Unit Identifiers (Unit IDs)
The authoritative list of Unit Identifier codes used within the interagency incident management community to uniquely identify governmental or non-government units and recognized by NWCG as a wildland fire or all-risk cooperator.
Helpdesks
FireNet Communications & Accounts Helpdesk
Get help with questions about FireNet accounts. Must have FireNet account to access.
FireNet Incident Helpdesk
Get help with use of FireNet when on active incident. Must have FireNet account to access.
FireNet Support Helpdesk
Get help with use of FireNet when NOT on active incident. Must have FireNet account to access.
Fire Web Support
Get help with ftp site ( ftp://ftp.wildfire.gov ) infrastructure and function, and fire web pages.
- Email: SM.FS.FireWebSup@usda.gov
- Available: 24 hours/ 7 days a week/ 365 days a year
IIA (Interagency Initial Attack) Helpdesk
Get help with interagency fire applications, or ftp.wildfire.gov folder and account access.
- Online Chat: available
- Phone: 866-224-7677
- Email: iia-helpdesk@usda.gov
- Website: https://iiahelpdesk.nwcg.gov/
- Available: 24 hours/ 7 days a week/ 365 days a year
Wildfire Response Helpdesk
Get help with National Incident Feature Service (NIFS), NIFC ArcGIS Online (AGOL), and Fire GeoNet. Active incidents take priority.
- Email: wildfireresponse@firenet.gov
- Submit Contact Form: https://forms.office.com/g/dAkBFWJNE4
- Available: 24 hours a day/ 7 days a week during peak fire activity or variable during non-peak fire activity